Refund policy
Return & Refund Policy
We want you to feel confident in what you choose. Because of the intimate nature of our products, some items can be returned and some cannot — please read the details below before purchasing.
Our 30-day window
You have 30 days after receiving your item to request a return on eligible products. To be eligible, the item must be unused, unworn, and in the same condition you received it — with all tags attached, and in its original, unopened packaging with any hygiene seals intact. You'll also need your receipt or proof of purchase.
Items that cannot be returned
For health and hygiene reasons, the following are final sale and cannot be returned or exchanged once delivered, or once any seal or packaging is opened:
- Intimate and personal wellness products, once the hygiene seal is broken or packaging is opened
- Lingerie, hosiery, and any worn intimate apparel
- Personal care and beauty items
- Sale items and gift cards
- Custom or personalized orders
If a sealed, unopened eligible item is still in resalable condition, it may qualify for return within the 30-day window.
Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away at info@darkerfun.com and we'll make it right — this applies even to items that are otherwise final sale. A photo of the issue helps us resolve it faster.
How to start a return
Email us at info@darkerfun.com to request a return. If your return is accepted, we'll send a return shipping label and instructions on where to send your package. All returns are handled discreetly. Items sent back without an approved return request can't be accepted.
Exchanges
The fastest way to get what you want is to return your eligible item and, once the return is approved, place a separate order for the new one.
Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval and you haven't seen your refund, contact us at info@darkerfun.com.